When contacting us please provide the following details:
- Your name
- Your postcode
- The insurance to which your query relates
- Any reference number we have given to you (but not your password)
- Your preferred method of contact for response (if this is by telephone you should include your contact number)
If you wish to speak to a customer services advisor, please use one of the numbers provided below.
Please note the following changes to our opening hours:
Car insurance
Telephone:
Please call customer services on 0844 800 0653 between the hours
- Mon to Fri - 9am to 5.30pm
- Sat – 9am to 4pm
- Sun – Closed
Home insurance
Telephone:
Please call customer services on 0844 800 0658 between the hours
- Mon to Fri - 9am to 5.30pm
- Sat – 9am to 4pm
- Sun – Closed
Travel insurance
Telephone:
Please call customer services on 0800 022 3213 between the hours
- Mon to Fri -8am to 8pm
- Sat – 9am to 6pm
- Sun – 10am to 4pm
Motorbike insurance
Telephone:
Please call customer services on 0844 800 0667 between the hours
- Mon to Fri - 9am to 5.30pm
- Sat – 9am to 4pm
- Sun – Closed
Press enquiries
For all press enquiries please email: pr@hastingsdirect.com
All enquiries for insurance cover needs to be directed through the designated telephone numbers.
* If online discounts apply then these may not be available through the contact centre. We may also charge you an arrangement fee, which is not payable for online transactions.
